View Service Health tab is Not visible in Remedyforce Self Service 3.0 in Salesforce 1 Mobile App

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    PRODUCT:

    Remedyforce Service Desk



    QUESTION:

    View Service Health tab is Not visible in Remedyforce Self Service 3.0 in Salesforce 1 Mobile App


    ANSWER:

     

    The Service Health module is not supported in Salesforce 1 app for Self service.

    The supported modules in Salesforce 1 mobile app:
    Tickets,
    Service Requests,
    CIs and Assets,
    Broadcasts,
    Knowledge Article,
    BMC Remedyforce Chat.

    For more details,please check the BMC doc below:
    https://docs.bmc.com/docs/remedyforce/201802/en/overview-of-self-service-on-salesforce1-mobile-app-801357431.html#OverviewofSelfServiceonSalesforce1MobileApp-SupportedmodulesforSelfServiceonSalesforce1MobileAp

     


    Article Number:

    000163746


    Article Type:

    FAQ/Procedural



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