Timeout error - failed: Connection timed out: connect in the TrueSightCMAKmPush log when trying to push TSPS CMA packages

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Presentation Server


    COMPONENT:

    TrueSight Operations Management


    APPLIES TO:

    TrueSight 10.x, 11.x



    DETAILS:

    The following error is found in the TrueSightCMAKmPush log :

    INFO  01/30 16:22:25.015 [Thread-1,IS_KM_PUSH-d27ddc26-731e-41fa-be04-8984e9642121] c.b.b.p.d.j.i.ISWaitForISAckJobState Received Ack Message NGPKMPackageDeployAckMessage{MessageID='IS-0-0-1548883377536-99', CorrelationID='TS-0-0-1548883322952-998696', Timestamp=01/30/2019 16:22:57, Destination=NGPDestination{mAgentID=0, mType=TS, mServerID=10}, ReplyTo=NGPDestination{mAgentID=10013, mType=IS, mServerID=10}, Type='PKG_DEPLOY_ACK', Priority=4, IsAckNeeded=false, AcknowledgementType=Positive, DeliveryMode=NonPersistent, Values=CHUNK_ID=586add81-36fa-4002-8f80-36fa98a6bfef,JOB_ID=d27ddc26-731e-41fa-be04-8984e9642121,STATUS=FAILURE,STATUS_MSG=DEPLOY not successful.Connect to <TSPS hostname>:443 [<TSPS hostname>/<ip address>] failed: Connection timed out: connect}

    ISN had issues communicating to TSPS. etc\hosts file entry on problematic ISN had incorrect IP address for TSPS server, rectified it to fix the issue.

    Note: The general connection timed out error could be caused by a number of different issues. hostname resolution, port blockages, timeouts between data centers, so do be sure to check all the ports between TSPS and the Agent, the host file for both TSPS and ISN, and make sure a telnet or ping between the TSPS, ISN, and Agent are all working


    Article Number:

    000164118


    Article Type:

    Product/Service Description



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