How to Export Remedyforce Categories

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Export Remedyforce Categories


    ANSWER:

     

    To Export Category Data using the Data Export feature:
    1. Click Setup | Under Admistration Setup Expand Data Management | Click Data Export
    2. Click Export Now
    3. Tick BMCServiceDesk_Category__c
    4. Click Start Export
    5. Once the export is finished download the zip file
    6. Extract the zip file and open in Excel
    7. Sort by the Incidents column to identify all Categories associated with Incidents.

    How to Export Remedyforce Categories

      

     


    Article Number:

    000164095


    Article Type:

    FAQ/Procedural



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