All Service Requested submitted from SRD Imported into DWPC(Service Broker) stay in Submitted status

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    MyIT Service Broker


    MyIT Service Broker


    DWPC(Service Broker) any version


    All imported SRD Service Broker Services that are submitted, the Service Request stays in Submitted status. Fulfillment record creates with no issue. Confirmed native DWPC(Service Broker) service created do not stay in Submitted status.

    In server side logs see the following error during submission:
    > /* Tue Feb 05 2019 19:26:35.9460 */    Start filter processing (phase 1) -- Operation - SET on SB:ServiceRequestStub - 000000000000011
    > /* Tue Feb 05 2019 19:26:35.9470 */ <Filter Level:3 Number Of Filters:1226> Checking "SB:ConnectorStubOnModify`!" (500)
    >    --> Passed -- perform actions
    >         0 : Set Fields
    > /* Tue Feb 05 2019 19:26:35.9520 */ **** Error while performing filter action. Error Number: 380
    > /* Tue Feb 05 2019 19:26:35.9520 */ ERROR (380): No item matches filter conditions --
    > /* Tue Feb 05 2019 19:26:35.9550 */ **** Filter "SB:ConnectorStubOnModify`!": No enabled error handler


    Missing data in SB:LocalApprovalConfiguration form


    Filter SB:ConnectorStubOnModify`! is looking for a record in form SB:LocalApprovalConfiguration and if no match is found, it is set to error

    Check to see if a record exists as seen in the screenshot attached. If it doesn't exist, please create with valid remoteaction script, admin login and password, correct server name and port, then retest after creation
    User-added image

    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles