Survey Item Link Control for Ticket/Survey link does not populate linked fields when survey is submitted

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    PRODUCT:

    FootPrints


    COMPONENT:

    FootPrints


    APPLIES TO:

    FootPrints 12.X and 20.X



    QUESTION:

    Survey Item Link Control for Ticket/Survey link does not populate linked fields when survey is submitted


    ANSWER:

    Survey Item Link Control for Ticket/Survey link does not populate linked fields. 
    Expected Results: 
    Since the ticket is correct linked to the survey record, the linked fields should be populated accordingly. 


    Actual Results: 
    The survey's link control will show the ticket in it, along with the "First Name" and "Last Name" values from the ticket, but the "First Name" and "Last Name" fields in the Survey would not have been populated. 
    Pre Req: 
    A working Survey configuration. 

    STR: 
    1. Edit the Survey item to add a couple of matching fields for the Ticket into the Survey item. I added "First Name" and "Last Name" assuming these fields already exist for the Ticket item. 
    2. Edit the Agent Web form for the Survey item to add the new fields as well as a Link Control for the Ticket/Survey relationship. 
    3. Edit the link control and select the "First Name" and "Last Name" fields as both Grid fields and Linked fields. 
    - Also add the Record Number, Container and Link type fields into the Grid Fields list. Save the form. 
    4. Save and publish the workspace. 
    5. Create a new ticket and Close it so that a new Survey notification is sent. 
    6. Submit a new survey with the notification then view the Survey record that is created.

    Defect : DRZNZ-1048


    Article Number:

    000163594


    Article Type:

    FAQ/Procedural



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