Missing "Browse Categories" and "Favorite" button in MyIT 3.4 & 3.5

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Digital Workplace



    PROBLEM:

    "Browse Categories" is missing under the catalog page and the "Favorite" button is gone when opening a service to submit.
     


    SOLUTION:

    "Browse Category" button will reappear after removing the following line from the connect.properties file.

    000000000000001.browse.categories.enabled.SRM = false

    The favorite button will reappear after modifying an entry in [SmartIT_Business].[UNIFIED_CATALOG_SECTION]

    Record: 'Title' = "Your Favorites"

    Change: 

    update COLLECTING_TYPE to "FAVORITE"
    update ORDER_TYPE to "CUSTOM"

     


    Article Number:

    000155412


    Article Type:

    Solutions to a Product Problem



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