TS Synthetic - Best practices for configuring systems to run SilkTest scripts on a TEA Agent

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Micro Focus Silk Test for TrueSight Synthetic Monitor


    COMPONENT:

    BMC Synthetic Transaction Execution Adapter


    APPLIES TO:

    Silk Test 10.0, 10.1, 10.5, 10.7, 11.0, 11.3.01 TEA Agent 10.0, 10.1, 10.5, 10.7, 11.0, 11.3.01



    QUESTION:

    If the system is not configured correctly, then you may see the following errors on your Synthetic Transaction in the TrueSight Presentation Server Console or in your Synthetic Truelog:

    StInitSession(GUI-Level Testing Replay: 10 - Virtual user information, Silk Test Connection timeout reached.)
    StInitSession(GUI-Level Testing Replay: 3 - Communication failed. The application has terminated, StInitSession) 
    LoadtestController: 3513 - Command <execute transaction> is currently not possible. Start load test controller first.


    ANSWER:

    In order for a Silk Test script to run correctly on a TEA Agent, the system must be properly configured.  Below are some best practices for configuring your TEA Agent/Silk Test Open Agent system:

    1.  The TEA Agent must run as a process on the same server as the Silk Test Open Agent.  If the TEA Agent does not run as a process, then the Silk Test script may not have enough permissions to run correctly.

    2.  Please follow all the directions in the following 2 links to ensure that the system is configured correctly:
    https://docs.bmc.com/docs/display/public/tsps10/Preparing+Silk+Test+script+execution+for+synthetic+transaction+monitoring

    http://documentation.microfocus.com/help/index.jsp?topic=%2Fcom.microfocus.silkperformer.doc%2FSILKPERF-89F5A52C-CONFIGURINGWINDOWSGUILEVEL-TSK.html&amp;cp=9_2_2_4_7_0

    3.  Confirm that these registry settings on the TEA Agent system are blank:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon LegalNoticeCaption and LegalNoticeText keys

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.

    4.  The server that the TEA Agent is running on must be a server edition running an OS such as Windows 2008 R2 or Windows Server 2012 R2.

    5.  Confirm the following settings are set:

       
    • Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security > Set client encryption level. Enable and set to low.
    •  
    • In same folder Require user authentication for remote connections by using network level authentication > set to disable. 
      
      

     


    Article Number:

    000142678


    Article Type:

    FAQ/Procedural



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