How to Create a Service Outage in Remedyforce

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Created by Knowledge Admin on Jan 21, 2019 12:05 PM. Last modified by Knowledge Admin on Jan 23, 2019 3:44 PM.
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    PRODUCT:

    Remedyforce Service Desk



    QUESTION:

    How to Create a Service Outage in Remedyforce


    ANSWER:

     

    There are two ways to create a Service Outage
     
    Creating a Service Outage from Remedyforce Administration:
    1. Click the Remedyforce Administration tab.
    2. On the Home page Click the Manage Workflows and Other Processes tile | From the menu Select Service Outage.
    3. Click New
    4. Enter the required information | Click Save
     

    Creating a Service Outage from Remedyforce Workspaces:
    1. Click Remedyforce Workspaces
    2. Under Change Management Click Service Outage.
    3. Click New
    4. Enter the required information | Click Save

    Creating a Service Outage in Remedyforce:

     


    Article Number:

    000163241


    Article Type:

    FAQ/Procedural



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