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Remedyforce Service Desk

QUESTION:

How to Create a Service Outage in Remedyforce

ANSWER:

There are two ways to create a Service Outage
 
Creating a Service Outage from Remedyforce Administration:
1. Click the Remedyforce Administration tab.
2. On the Home page Click the Manage Workflows and Other Processes tile | From the menu Select Service Outage.
3. Click New
4. Enter the required information | Click Save
 

Creating a Service Outage from Remedyforce Workspaces:
1. Click Remedyforce Workspaces
2. Under Change Management Click Service Outage.
3. Click New
4. Enter the required information | Click Save

Creating a Service Outage in Remedyforce:

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FAQ/Procedural