How do I enable Debug FTS Plugin logs in ARSystem 1805 and above?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Server 1805 and 1808



    QUESTION:

    How do I enable Debug FTS Plugin logs in ARSystem 1805 and above?


    ANSWER:

    Note: These steps have changed for 1805 and later versions.  Only use these steps if using 1805 or above.  For versions 9.1 through 9.1.04, use KA 000026783

    Edit the 'log4j_pluginsvr.xml' file under 'ARSystem\pluginsvr\fts' directory.
    Set the 'level value' to "debug" instead of "warn"
    This will create a file called arftsplugin-searcher.log in the ..\db directory


    The  following is the excerpt of the 'log4j_pluginsvr.xml' file placed under C:\BMC Software\ARSystem\pluginsvr\fts\secondary directory -
    ==========

        <logger name="com.bmc.arsys.plugins.ftsplugin" additivity="false">
            <level     value="
    warn" />
            <!-- use FTSLog as the appender for logging to the log file -->
            <appender-ref ref="PluginLog" />
        </logger>

    ==========

    In the above file excerpt, following changes need to be done in order to enable the Debug logging for FTS -
    level value="warn"
    Change it to
    level value="debug"



    Restart the Remedy AR Server or terminate the Java process pointing to the fts directory (armonitor will restart it) for changes to take effect
     


    Article Number:

    000163098


    Article Type:

    FAQ/Procedural



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