How do I enable Debug FTS Plugin logs in ARSystem 1805 and above?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    AR System


    BMC Remedy AR System Server 1805 and 1808


    How do I enable Debug FTS Plugin logs in ARSystem 1805 and above?


    Note: These steps have changed for 1805 and later versions.  Only use these steps if using 1805 or above.  For versions 9.1 through 9.1.04, use KA 000026783

    Edit the 'log4j_pluginsvr.xml' file under 'ARSystem\pluginsvr\fts' directory.
    Set the 'level value' to "debug" instead of "warn"
    This will create a file called arftsplugin-searcher.log in the ..\db directory

    The  following is the excerpt of the 'log4j_pluginsvr.xml' file placed under C:\BMC Software\ARSystem\pluginsvr\fts\secondary directory -

        <logger name="com.bmc.arsys.plugins.ftsplugin" additivity="false">
            <level     value="
    warn" />
            <!-- use FTSLog as the appender for logging to the log file -->
            <appender-ref ref="PluginLog" />


    In the above file excerpt, following changes need to be done in order to enable the Debug logging for FTS -
    level value="warn"
    Change it to
    level value="debug"

    Restart the Remedy AR Server or terminate the Java process pointing to the fts directory (armonitor will restart it) for changes to take effect

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