ReconciliationMergeStatus not working correctly after increasing the Site field length on SIT:Site.

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    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    Any CMDB version



    PROBLEM:

    Customer is seeing the following error when CIs are merged from a staging dataset to an intermediate dataset:
    <WARNING > <TID: 140068682467072> /* Wed Dec 12 2018 09:32:29.0272 */  CMI Failed with output message <ARERR[120069] Attribute value does not fall within the limits defined for this attribute.
    <WARNING > <TID: 140068682467072> /* Wed Dec 12 2018 09:32:29.0272 */     Attr Name: Site --- Character value exceeds max length> and return code <2> Reverting to CI

    They also mentioned that the RE merge status was not updating to Merge Done with Errors as expected.

     


    CAUSE:

    The length of the Site field had been changed on SIT:Site but not on the BMC.CORE form


    SOLUTION:

    The customer used CMDB driver to increase the length of Site on BMC_BaseElement so the CIs are now merged successfully.
    The CIs that previously failed to merge were set with the correct RE merge status looking at the logs.


    Article Number:

    000163087


    Article Type:

    Solutions to a Product Problem



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