Unable to expand Configuration Item relationships (parent and child CIs) through Atrium CMDB EXPLORER console

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    Atrium Explorer, browsing CI relationships in Atrium Explorer



    PROBLEM:

    Unable to expand Configuration Item relationships (parent and child CIs) through Atrium CMDB EXPLORER console.  Steps to reproduce

    (a) Login to Remedy and launch Atrium Core Console
    (b) From the console, expand Application Launcher flyover by clicking it.  Notice the Applications sub-menu, click on it to see the 'Explorer' option and then launch the Explorer
    (c) Search for a CI (that has child CI) using the left hand side Quick Search Filter, drag it on the right hand side screen and clicking the 'top down arrow' button, select the 'Expand Both' option to list both, the parent and child / children CI.  See the image below for clarity

    Atrium Explorer

    Expected:  If CI has a parent or child, it should return the appropriate results
    Actual:  No records returned including the valid child or parent CI 

     


    CAUSE:

    The appropriate CMDB application role named 'CMDBDataViewALL' was not assigned to the group that the user belonged to


    SOLUTION:

    Assigning the appropriate CMDB Role named 'CMDBDataViewALL' to the group that user belonged to, helped resolve the issue.  Below are the steps

    (a) Identify the Group that user belongs to.  Open the User form and search the user record as below

    User record

    (b) Open the form named 'Role' and search for the 'Role name' as 'CMDB Data View All';  Once found, set its 'Test' and 'Production' group mapping to the Group user belongs to, as shown in the following image

    Role and Group mapping

    (c) Once the Role and Group mapping is saved, have the user to logoff from Remedy and Re-login. Verify that user is now able to expand the parent and children CI in Atrium Explorer

    Important Note:  There is another application role in CMDB known as 'CMDBDataView';  In case you choose to go with this role, the parent-child CI will not be seen in Atrium Explorer although you will see the CI itself but without its relationships.  If you continue to use 'CMDBDataView' and want to explore the CI relationships on Atrium Explorer tool, you will need to update the CI's attribute named 'CMDBRowLevelSecurity' with the group name of the user.  This has to be done for all the CIs that you want user / groups to have access.  In this case, batch updates are recommended using Normalization Engine Rules.  Below is more information about it

    https://docs.bmc.com/docs/ac9104/creating-normalization-rules-to-set-row-level-permissions-775455407.html

    The final outcome of a CI attribute updated with necessary group will look like the below image

    CMDBRowLevelSecurity




     


    Article Number:

    000160018


    Article Type:

    Solutions to a Product Problem



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