VIDEO: Admin/Config/Onboarding #2 - Foundation Data

Version 6

    This Video Series is designed to help a variety of audiences understand the Remedyforce application in greater detail.  Examples:

    • Prospects can get more out of their trial experience by understanding and configuring the more subtle aspects of the solution that will drive greater value for their organizations.
    • Customers can use these videos to come up to speed faster, ramping up their application in a recommended, best-practice fashion.
    • Partners may use these videos to assist in the onboarding of their customers (and provide to customer teams).


    Each video is a short admin/configuration clip, covering key components of the Remedyforce solution.  The videos can be paused if using them in an instructional manner.  In addition, we have included the script document, which would allow text-based access to the same information.



    * The Foundation Data Gathering Worksheet (spreadsheet) is included on this document.

    * Foundation Data requires TWO videos due to size limitations.  Enjoy!





    While they can be viewed in any order, viewing the onboarding and configuration videos is recommended in the following order.  Simply click on the links below:


    As always, we appreciate and welcome your feedback.  If there are additional videos you'd like to see, please let us know here in the communities!



    Steve Hanson

    Sr. Consultant - SaaS Technical Enablement

    ITIL Foundation 3.0 Certified

    BMC Software

    925.206.2881 cell

    Twitter:  BMCSaaSGuy