Support for SRD Actions in Smart IT

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    PRODUCT:

    Remedy with Smart IT


    COMPONENT:

    Remedy with Smart IT


    APPLIES TO:

    All version of Smart IT



    PROBLEM:

    When you create a service request via smart recorder it would be very helpful if the configured Actions will be supported in Smart-IT as well.


    CAUSE:

    Enhancement request


    SOLUTION:

    There is already an IDEA created for the same -
    https://communities.bmc.com/ideas/12550

    Also currently this functionality is not supported in SMART IT as per the below documentation -
    https://docs.bmc.com/docs/display/public/itsm80/Submitting%2Bservice%2Brequests%2Busing%2BSmart%2BIT

    NOTE:
    Customer can hide SRDs templates with actions in Smart Recoder.
    https://docs.bmc.com/docs/display/smartit1808/Configuration+parameters+for+Smart+IT

                                                                  
    ParameterdisableSRDsWithActions
    Parameter value

    Default - True

    Description

    This parameter is not available as an out-of-the-box parameter in Smart IT. You can configure it in the CCS.

    Smart IT does not support Service Request Definition (SRD) with Action. If you specify the value of this parameter to True, the system disables the display of SRDs that use actions so such SRDs are not displayed in the Smart Recorder.

    If you specify the value of this parameter to False, the system enables the display of SRDs that use actions. Because Smart IT does not support SRD that use actions, the actions will not be available for such SRDs in Smart IT.

     


    Article Number:

    000357282


    Article Type:

    Solutions to a Product Problem



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