Unable to update a WorkOrder via Atrium integrator

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium CMDB Suite


    COMPONENT:

    BMC Atrium Core


    APPLIES TO:

    AI all versions.



    PROBLEM:

    The customer was seeing the following error when running a AI job to update work orders:
    2018/12/13 12:34:22 - AR Upsert WO.0 - ERROR (version 6.0.1.0-386, build 1 from 2017-05-10 13.39.58 by buildadm) : ERROR (10000): ; You do not have the authority to modify work order, "WOIN00001112356". You must be a member or an associate member of either the Request Manager or the Request Assignee Group. 
     


    CAUSE:

    The user used in the connection details, Demo, didn't have the correct permissions to update work orders.


    SOLUTION:

    Change the ARUpsert step connection details to an ITSM user that had permissions for Work Orders.
    In spoon edit the step and then edit the connection- you can changed the user/password here.


    Article Number:

    000162822


    Article Type:

    Solutions to a Product Problem



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