MyIT/DWP, Smart IT Upgrade Path To 18.05

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    PRODUCT:

    MyIT Digital Workplace


    COMPONENT:

    BMC Digital Workplace Basic


    APPLIES TO:

    18.05



    QUESTION:

    Steps to upgrade to 18.05 from the below components:

    MyIT 3.3.02
    Smart_IT_MyIT 1.5.00 patch 001



     


    ANSWER:

    Below are the steps that can be followed:
    ======================================

    Step 1 >> Prerequisite to upgrade SmartIT to 1805 , ITSM /AR has be to upgraded to 18.05
     
    Document reference is given below:

    https://docs.bmc.com/docs/digitalworkplacebasic/1805/upgrading-bmc-digital-workplace-803134933.html

    https://docs.bmc.com/docs/smartit1805/performing-the-smart-it-upgrade-806026886.html

    Step 2>> DWP sizing please refer below document :

    https://docs.bmc.com/docs/digitalworkplacebasic/1805/sizing-and-scalability-considerations-803134866.html

    Step 3>> For Data migration:

    1) You may check social DB size in MongoDB.
    2)  Select the checkbox to do the social migration manually during installation and then use the tool once the installation is complete.

    Please refer to the following additional references:

    https://docs.bmc.com/docs/digitalworkplaceadvanced/1805/faqs-and-additional-resources-803134473.html
    https://docs.bmc.com/docs/digitalworkplacebasic/1805/18-05-00-enhancements-809551573.html

     


    Article Number:

    000159601


    Article Type:

    FAQ/Procedural



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