"ARERR [9430] Failed to get token for Remedy Smart Reporting" Accessing SmartReporting From Mid-Tier

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    Smart Reporting All Versions



    PROBLEM:

     

       
    • Some users are not able access smart reporting application when cross launching from Mid-Tier.
               Below error is observed: 
               ARERR [9430] Failed to get token for Remedy Smart Reporting, Please see your administrator.
               Here are the probable reasons for this failure
              1. Smart Reporting onboarding is not done.
              2. MidTier is not configured for Smart Reporting.
              3. User does not exist in Smart Reporting Server, wait for User Sync Job to run.
              4. Smart Reporting Server is not running.

     


    CAUSE:

    User ID was changed in SmartReporting user profile.


    SOLUTION:

     

       
    • When a user gets created in Smart Reporting, the User ID is assigned to the Client Org. 
    •  
    • @Clientorg is required for the User ID to be able to access SmartReporting.
      
      Example: User ID in AR System is appadmin. Same User ID is created as appadmin@calbroservices. "calbroservices" is the customer name given during the onboarding.  
      
       
    • It is must to have userid@clientorg to authenticate to Smart Reporting. Otherwise Mid-tier does not authenticate the user. 

     


    Article Number:

    000154913


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles