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Remedy AR System Server
Smart Reporting Remedy
Some users are not able access smart reporting application when cross launching from Midtier.
Below error is observed:
ARERR  Failed to get token for Remedy Smart Reporting, Please see your administrator.
Here are the probable reasons for this failure
1. Smart Reporting onboarding is not done.
2. MidTier is not configured for Smart Reporting.
3. User does not exist in Smart Reporting Server, wait for User Sync Job to run.
4. Smart Reporting Server is not running.
User ID was changed in smart reporting user profile
When a user gets created in Smart Reporting, the user id assigned to the Client Org.
@Clientorg is removed from the user id, hence users are not able to access smart reporting.
Example: User Id in AR as appadmin. Same user id is created as appadmin@calbroservices.
It is must to have userid@clientorg to authenticate to Smart Reporting. Otherwise Mid-tier does not authenticate the user.