Silent installation fails with "TrueSight Capacity Optimization user does not exist" in /tmp/BPA_install_log.txt

Version 1
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    TrueSight Capacity Optimization Capacity Optimization



    PROBLEM:

    A silent installation to install the TrueSight Capacity Agent was run as root user was ending without any messages in the console, but there was no directory for the installation created.


    CAUSE:

    User defined in silent installation file was not created before the installer


    SOLUTION:

    1. Take a look to the /tmp/BPA_install_log.txt and search for errors or messages marked with  SEVERE.

    2. The log message which describes the problem is:

     

    SEVERE,com.bmc.install.product.bpa.bpaUserConfigurationUnixInputValidationTask,   LOG EVENT {Description=[INCORRECT_BPA_USER[String:TrueSight Capacity Optimization]],Detail=[TrueSight Capacity Optimization user does not exist]}
      

    3. When running the installer as root, you need to create the user defined in the installation file under the BPA_USER option before running the installer.


     

     


    Article Number:

    000145448


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles