Remedy Smart Reporting - Unable to export header or footer on excel and word format

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    SmartReporting 9.1.03 and above



    PROBLEM:

    Cannot export headers & footers of a report into Word & Excel document format


    CAUSE:

    Identified as a defect with ID SW00547676 in Smart Reporting 9.1 SP3 version and above.


    SOLUTION:

    Vendor working on this fix, please refer to this link:

    https://community.yellowfinbi.com/topic/header-footer-is-not-added-when-exporting-report-to-docx-format


    Article Number:

    000162495


    Article Type:

    Solutions to a Product Problem



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