Unable to deploy Midtier 18.08 patch 1 deployment package on 9.1.04 server - ERROR 9713, ERROR 306

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    Midtier, AR Server



    PROBLEM:

    Unable to deploy Midtier 18.08 patch 1 deployment package on 9.1.04 server - ERROR 9713, ERROR 306

    The MT Patch 18.08 Patch1 Fails to Import after the package is uploaded for import.  No update is seen on the deployment console, but looking in the arjavaplugin.log see the following excerpt:

    "...Error encountered in bulk transaction, switching to non-bulk) single import operation.  Failed operation is ERROR (9713): The attempted bulk entry transaction failed due to an error in one of the individual operations.; ERROR (306) Value does not fall within the limited specified for the field; (Field ID - RDA:DeploymentPackageDetails <7>,  {firstValue ... lastValue} - {100 ... 2400})..."
     


    SOLUTION:

    This is related to a known defect, SW00552084, introduced with midtier 18.08 patch 1 and only affects environments that have an AR Server version of 9.1.04.  To resolve you must apply a 9.1.04 AR Server hotfix (SR_9104P2_20181210_CU_ALL.ZIP) available at this link, prior to applying the midtier 18.08 patch 1 deployment package.
     
    Please see the product documentation for additional information on applying a deployment package.


    Article Number:

    000160561


    Article Type:

    Solutions to a Product Problem



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