License count suddenly dropped

Version 2
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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy with Smart IT


    APPLIES TO:

    All customer who are on 1.6 SmartIT build 112



    PROBLEM:

    After applying latest build for SmartIT 1.6.005, build 112 User noticed sudden drop of licence usage (floating)
     


    SOLUTION:

    \\pinatubo\CertifiedHotFixes\SmartIT\SmartIT_1.6\SmartIT_Hotfix_09222018_Build119
     
    This package ewas for on prem not for RaaS. You can consume but you need to rename all providers.

    This was observed on the latest version as well and fixed

    Smart IT 18.05.06 :                        SW00552531
    Smart IT 18.08.01  :                       SW00552530
    Smart IT 19.02       :                       SW00551575
    2.0.00.001_HotfixClosesure.005  :SW00551069


    Note: This hotfix must be applied on top of Smart IT HF version below:
    To check, go to this url \\[smartithost]\ux\rest\version

    "buildNumber":"112”,
    "smartITVersion":"1.6.00.005",
    "myITVersion":"3.5.00.001"


    Defect Fixed:
    SW00551178* - AR User License d


    Article Number:

    000162242


    Article Type:

    Solutions to a Product Problem



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