AR Monitor is not starting Internal Exception: org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (IO Error: The Network Adapter could not establish the connection)

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    ARS 9.x



    DETAILS:

    FATAL - Initialization of ARMonitor failed, error - Failed to start Server Process, skip starting other process.

    INFO - Mon Mar 06 12:57:08.912 2017 Launching Action Request System(R) Server Version 9.1.00 201512160229
    INFO - Mon Mar 06 12:57:17.877 2017 Removal of previously generated PID file successful
    INFO - Process [ ARSERVER ] stopped with exit value - [ 0 ].
    WARN - Timeout occurred when listening to server for startup.
    INFO - Process [ ARSERVER ] stopped with exit value - [ 0 ].
    INFO - Process [ ARSERVER ] stopped with exit value - [ 0 ].
    FATAL - Initialization of ARMonitor failed, error - Failed to start Server Process, skip starting other process.
    com.bmc.arsys.armonitor.exception.ARMonitorException: Failed to start Server Process, skip starting other process.
    at com.bmc.arsys.armonitor.util.ProcessController.startAllProcesses(ProcessController.java:245)
    at com.bmc.arsys.armonitor.util.ProcessController.initialize(ProcessController.java:90)
    at com.bmc.arsys.armonitor.ARMonitorDaemon.main(ARMonitorDaemon.java:244)



    ARmonitor.log can see following errors :

    Internal Exception: org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (IO Error: The Network Adapter could not establish the connection)
    Error Code: 0


    This error indicates that connectivity to Database is not active or DB is  not up,

    Suggestions :
    To check connectivity to your database also,
    To check if users are able to login into Database using a DB client form AR Server Box.


    SOLUTION:

    This was an issue withDatabase,  DB was down so After starting DB and listener and this issue resolved.


    Article Number:

    000132003


    Article Type:

    Product/Service Description



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