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FootPrints

Footprints 12.x

QUESTION:

Update contact information in internal address book by using update button while editing a ticket.

ANSWER:

updating a contact's information through link control update button while editing a ticket should update the details in internal address book. Below are the steps to update a contact information.

1. The field, f.g. (First Name, Last Name and Email Address) in the link control on the ticket agent web form should be configured as a Linked Fields.
2. Edit ticket, e.g. change fields value for fields from step 1
3. Click on linked record to highlight it and click on Update Link button
4, Save the ticket
Result: fields in the Address Book is updated

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FAQ/Procedural