Updating Contact through link control Update button in Internal address book

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    PRODUCT:

    FootPrints


    APPLIES TO:

    Footprints 12.x



    QUESTION:

    Update contact information in internal address book by using update button while editing a ticket.


    ANSWER:

    updating a contact's information through link control update button while editing a ticket should update the details in internal address book. Below are the steps to update a contact information.

    1. The field, f.g. (First Name, Last Name and Email Address) in the link control on the ticket agent web form should be configured as a Linked Fields.
    2. Edit ticket, e.g. change fields value for fields from step 1
    3. Click on linked record to highlight it and click on Update Link button
    4, Save the ticket
    Result: fields in the Address Book is updated


    Article Number:

    000158271


    Article Type:

    FAQ/Procedural



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