This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
If a grid view has auto-refresh enabled and there are lots of records in the view, when the auto-refresh occurs the screen may "flash" and appear to lose the records for a second or two. After this brief period, the records re-appear in the grid.
This is a known issue which has not yet been resolved in the current version of the product. Please contact Track-It! Support to open a new case which can be associated with the defect. Refer to Defect number: 1069784