Remedyforce Video Series

    Get the most out of Remedyforce by watching our latest Video Series. Each video is designed to show new users how to quickly navigate Remedyforce. These videos are not meant to show the complete solution. If you want to see more in-depth videos on how Remedyforce functions for either end users, IT users, or administrators, please access videos in the 'How To Videos' tables below.

    In Action.png

    The video below outlines a simple use case that will help you gain a quick understanding of how to navigate the BMC Remedyforce IT Service Management system and use the solution to enter and access information. More information can also be found here.

    Use cases.png

    The next videos are tutorial summaries helping you to become quickly proficient with Remedyforce. Videos can be viewed in any order and their are more videos to come.

    Reporting.pngSelf-Service.pngMy Work.pngChange Management.png

    Best Practice.pngService Cloud Integration.png

    In-depth videos on how Remedyforce functions for either end users, IT users, or administrators can be found in the 'How To Videos' tables below.

     

    Description


    Admin


    Staff

    End

    User

    How to Create an Incident Using a Template
    How to Create an Incident without using a Template
    How to resolve an Incident
    How to Reassign Incident to another resource/How to record "Time Worked" on an incident
    How to resolve incident using Knowledge Management
    How to Create a Problem Record/How to tie incident to Broadcast
    How to use Service Targets/SLA's within an incident
    How to create a Knowledge Base article
    How to create an Incident from Chatter

    Administrative/Configuration

    How to create an Incident Template
    How to configure Approvals in Chatter
    How to create an Account
    How to find your ORG id
    Basic Configurations and setting up your Self-Service Site
    How to add a Staff Member/How to add a staff member to a queue
    How to add an End User
    How to create a Category/Sub-Category
    How to create a Service in CMDB
    How to create a Service Request Definition
    How to configure Record Assignments
    How to configure Approval Processes
    Set up a Service Level Agreement Resolution Target
    Create a Service Request
    How to set Password Policies
    How to configure IP Address Restrictions

    Change Management

    How to manage the Change Schedule
    How to create a change with a Template
    How to create a change without a Template
    Managing Approval via Self Service

    Reporting

    How to create and run a Remedyforce report

     

    As always, we appreciate and welcome your feedback.  If there are additional videos you'd like to see, please let us know here in the communities !