Remedyforce VIDEO SERIES

    Get the most out of Remedyforce by watching our latest Video Series

     

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    REMEDYFORCE 30 DAY TRIAL

    Each video is designed to show new users how to quickly navigate Remedyforce. These videos are not meant to show the complete solution, rather they are specific use cases for 30 day trial users. If you want to see more in-depth videos on how Remedyforce functions for either end users, IT users, or administrators, please access videos in the tables below.

     

    Description

    Video Link
    Remedyforce Overview Use Case- This is an high level use case video of the Remedyforce Solution (Running time: 6:19)Video

     

    SEE IT IN ACTION

    Each video is a tutorial summary helping you to become quickly proficient with Remedyforce. Videos can be viewed in any order but for maximum effect follow the suggested order.

    Description

    Video Link
    Remedyforce Overview - This is an overview video of the Remedyforce Solution (Running time: 2:19)Video
    Remedyforce Best Practice - Learn about the ITIL process flows for incident, problem, and change management included in Remedyforce  (Running time: 2:21)Video
    Remedyforce Reporting - Learn how to manage your IT environment and make business decisions with the Remedyforce reporting engine.Video
    Remedyforce Self-Service - Self Service allows your end users to create and resolve their own incidents.  Learn how this feature can reduce the call volume to your help desk.Video
    Remedyforce Dashboards - Remedyforce dashboards allow users to view key data in one place and to monitor metrics regularly. Watch this demo to learn more.Video
    Remedyforce Incident Management - This video is part of the tutorial series for the Remedyforce Service Desk trial environment, with a focus on help desk incident managementVideo
    Remedyforce Problem Management - This video is part of the tutorial series for the Remedyforce Service Desk trial environment, with a focus on help desk problem managementVideo
    Remedyforce Change Management - This video is part of the tutorial series for the Remedyforce Service Desk trial environment, with a focus on change management.Video
    Remedyforce Service Request Management - Learn about Remedyforce's Service Request module, where you can expose multiple templates in a single Service Request via the Self-Service portal.  Easily created, these Service Requests can be exposed in a shopping cart-like functionality for ease of use.
    Video
    Remedyforce Release Management - View how Remedyforce allows you to manage the processes for planning, scheduling and controlling the build, test and deployment of releases...Video
    Footprints Asset Core Integration -This video provides a high level overview of the Remedyforce Integration with FootPrints Asset CoreVideo


    How To Videos

     

    Description


    Admin


    Staff

    End

    User

    How to Create an Incident Using a Template
    How to Create an Incident without using a Template
    How to resolve an Incident
    How to Reassign Incident to another resource/How to record "Time Worked" on an incident
    How to resolve incident using Knowledge Management
    How to Create a Problem Record/How to tie incident to Broadcast
    How to use Service Targets/SLA's within an incident
    How to create a Knowledge Base article
    How to create an Incident from Chatter

    Administrative/Configuration

    How to create an Incident Template
    How to configure Approvals in Chatter
    How to create an Account
    How to find your ORG id
    Basic Configurations and setting up your Self-Service Site
    How to add a Staff Member/How to add a staff member to a queue
    How to add an End User
    How to create a Category/Sub-Category
    How to create a Service in CMDB
    How to create a Service Request Definition
    How to configure Record Assignments
    How to configure Approval Processes
    Set up a Service Level Agreement Resolution Target
    Create a Service Request
    How to set Password Policies
    How to configure IP Address Restrictions

    Change Management

    How to manage the Change Schedule
    How to create a change with a Template
    How to create a change without a Template
    Managing Approval via Self Service

    Reporting

    How to create and run a Remedyforce report

     

    As always, we appreciate and welcome your feedback.  If there are additional videos you'd like to see, please let us know here in the communities!