BMC Helix Remedyforce video series

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    Get the most out of BMC Helix Remedyforce by watching our latest Video Series. This first video outlines a simple use case that will help you gain a quick understanding of how to navigate the BMC Helix Remedyforce and use the solution to enter and access information.

     

     

    Each of the following videos is designed to show and learn how to quickly navigate BMC Helix Remedyforce based on different use cases. These videos are not meant to show the complete solution and can be viewed in any order.

     

    Incident and Problem Management

    Incident Recording

    Incident Matching

    Incident Routing

    Means to resolve

    CTI, Chat and Remote Assistant tools

    Change and Release Management

    Prioritise and categorise Change Request

    Show impact of the related CI in the Change Request

    Change calendar overview

    Record post Release review

    Change and Release manifest

    Change templates

    Configuration Management

    Create an IT asset repository of infrastructure, applications and configuration data

    Relate incidents to infrastructure and link change records to assets

    Modify the CMDB based upon selected subsets of IT asset repository data and non-discoverable contextual information

    The CMDB explorer

    Service dependency view and smartviews

    Agentless discovery

    Managing the lifecycle and status of services

    BMC Helix Remedyforce Client Management

    Self Service and Request Fulfillment

    Open, close and track status of incidents and service requests

    Request an IT Service

    Search the IT Knowledge Base

    Request processing and fulfillment

    Request status and update

    Knowledge Management

    Using the knowledge base to resolve an incident

    Managing the Knowledge Base

    Creating a knowledge article from an incident

    Providing feedback on a knowledge article

    Collaboration

    Collaboration via chat

    Reporting and SLA Management

    Availability of out of the box reports

    Real time dashboards

    Service Level Management

    Creating trending report

    Processes and Workflow Design

    Process builder for automating workflow

    OOTB workflows to help f.e. with knowledge center services

     

    As always, we appreciate and welcome your feedback.  If there are additional videos you'd like to see, please let us know here in the communities !