BMC Helix Remedyforce video series

Version 63

    Get the most out of BMC Helix Remedyforce by watching our latest Video Series. This first video outlines a simple use case that will help you gain a quick understanding of how to navigate the BMC Helix Remedyforce and use the solution to enter and access information.



    Each of the following videos is designed to show and learn how to quickly navigate BMC Helix Remedyforce based on different use cases. These videos are not meant to show the complete solution and can be viewed in any order.


       Incident and Problem Management

       Incident Recording

       Incident Matching

       Incident Routing

       Means to resolve

       CTI, Chat and Remote Assistant tools


       Change and Release Management

       Prioritise and categorise Change Request

       Show impact of the related CI in the Change Request

       Change calendar overview

       Record post Release review

       Change and Release manifest

       Change templates



      Configuration Management

      Self Service and Request Fulfillment

      IT Knowledge Management


      Reporting and SLA Management

      Processes and Workflow Design


    As always, we appreciate and welcome your feedback.  If there are additional videos you'd like to see, please let us know here in the communities !