BMC Helix Remedyforce video series

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    Get the most out of BMC Helix Remedyforce by watching our latest Video Series. This first video outlines a simple use case that will help you gain a quick understanding of how to navigate the BMC Helix Remedyforce and use the solution to enter and access information.

     

     

    Each of the following videos is designed to show and learn how to quickly navigate BMC Helix Remedyforce based on different use cases. These videos are not meant to show the complete solution and can be viewed in any order.

     

    Incident and Problem Management

       Incident Recording

       Incident Matching

       Incident Routing

       Means to resolve

       CTI, Chat and Remote Assistant tools

     

    Change and Release Management

       Prioritise and categorise Change Request

       Show impact of the related CI in the Change Request

       Change calendar overview

       Record post Release review

       Change and Release manifest

       Change templates

     

    Configuration Management

      Create an IT asset repository of infrastructure, applications and configuration data

      Relate incidents to infrastructure and link change records to assets

      Modify the CMDB based upon selected subsets of IT asset repository data and non-discoverable contextual information

      The CMDB explorer

      Service dependency view and smartviews

      Agentless discovery

     

    Self Service and Request Fulfillment 

      Chatbot usage for Service Requests

      Open, close and track status of incidents and service requests

      Request an IT Service

      Search the IT Knowledge Base

      Request processing and fulfillment

      Request status and update

     

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    IT Knowledge Management

    Collaboration

    Reporting and SLA Management

    Processes and Workflow Design

     

    As always, we appreciate and welcome your feedback.  If there are additional videos you'd like to see, please let us know here in the communities !