Remedyforce VIDEO SERIES

Get the most out of Remedyforce by watching our latest Video Series

 

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SEE IT IN ACTION

Each video is a tutorial summary helping you to become quickly proficient with Remedyforce. Videos can be viewed in any order but for maximum effect follow the suggested order.

Description

Video Link
Remedyforce Overview - This is an overview video of the Remedyforce Solution (Running time: 2:19)Video
Remedyforce Best Practice - Learn about the ITIL process flows for incident, problem, and change management included in Remedyforce  (Running time: 2:21)Video
Remedyforce Reporting - Learn how to manage your IT environment and make business decisions with the Remedyforce reporting engine.Video
Remedyforce Self-Service - Self Service allows your end users to create and resolve their own incidents.  Learn how this feature can reduce the call volume to your help desk.Video
Remedyforce Dashboards - Remedyforce dashboards allow users to view key data in one place and to monitor metrics regularly. Watch this demo to learn more.Video
Remedyforce Incident Management - This video is part of the tutorial series for the Remedyforce Service Desk trial environment, with a focus on help desk incident managementVideo
Remedyforce Problem Management - This video is part of the tutorial series for the Remedyforce Service Desk trial environment, with a focus on help desk problem managementVideo
Remedyforce Change Management - This video is part of the tutorial series for the Remedyforce Service Desk trial environment, with a focus on change management.Video
Remedyforce Service Request Management - Learn about Remedyforce's Service Request module, where you can expose multiple templates in a single Service Request via the Self-Service portal.  Easily created, these Service Requests can be exposed in a shopping cart-like functionality for ease of use.
Video
Remedyforce Release Management - View how Remedyforce allows you to manage the processes for planning, scheduling and controlling the build, test and deployment of releases...Video
Footprints Asset Core Integration -This video provides a high level overview of the Remedyforce Integration with FootPrints Asset CoreVideo

 

Marketing and Customer Facing Videos

Descriptions

Video

URL

Remedyforce Overview - This is an overview video of the Remedyforce Solution (Running time: 2:19Video
Another Remedyforce Overview (November 2012) - A fun, illustrated approach to the Remedyforce Service Desk, built in association with Salesforce.com and Epipheo.Video
Remedyforce Next-Generation IT Service Desk (September 2012) - Built for Dreamforce 2012, in association with Salesforce.com.Video

 

How To Videos

 

Description


Admin


Staff

End

User

How to Create an Incident Using a Template
How to Create an Incident without using a Template
How to resolve an Incident
How to Reassign Incident to another resource/How to record "Time Worked" on an incident
How to resolve incident using Knowledge Management
How to Create a Problem Record/How to tie incident to Broadcast
How to use Service Targets/SLA's within an incident
How to create a Knowledge Base article
How to create an Incident from Chatter

Administrative/Configuration

How to create an Incident Template
How to configure Approvals in Chatter
How to create an Account
How to find your ORG id
Basic Configurations and setting up your Self-Service Site
How to add a Staff Member/How to add a staff member to a queue
How to add an End User
How to create a Category/Sub-Category
How to create a Service in CMDB
How to create a Service Request Definition
How to configure Record Assignments
How to configure Approval Processes
Set up a Service Level Agreement Resolution Target
Create a Service Request
How to set Password Policies
How to configure IP Address Restrictions

Change Management

How to manage the Change Schedule
How to create a change with a Template
How to create a change without a Template
Managing Approval via Self Service

Reporting

How to create and run a Remedyforce report

 

As always, we appreciate and welcome your feedback.  If there are additional videos you'd like to see, please let us know here in the communities!