Remedy Single Sign On - Upon logout, Smart IT goes to /ux/atssologout.html which does not exist

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    PRODUCT:

    Remedy with Smart IT


    APPLIES TO:

    Remedy with Smart IT



    PROBLEM:

    We have integrated Smart IT with Remedy SSO however when logging out, user is redirected to the page /ux/atssologout.html which is not present.
    Getting ERROR 404 Screen

     


    CAUSE:

    Incorrect/incomplete configuration


    SOLUTION:

    Follow below steps to configure Smart IT relevant Logout URL into your RSSO:
    ----------------------
    1.    Login into your RSSO Admin console. For instance, http://<servername>:8080/rsso/admin/#/
    2.    Under "Realms" section, Edit the entry for your Realm (e.g. "*")
    3.    In the field "After Logout URL" provide the URL of your Smart IT. For instance, http://<servername>:9000/ux/smart-it/
    4.    Save the changes 
    ----------------------

    Also check in the SmartIT or DWP files located under:

    \Apache Software Foundation\Tomcat_SmartIT\external-conf\rsso-agent.properties
    \BMC Software\Smart_IT\Smart_IT\smartit\WEB-INF\classes\rsso-agent.properties

    You need to ensure that "rsso-agent.properties" files has below configured:
              logout-urls=/atssologout.html

    If not change the value and save the file, you can test after that.


    Article Number:

    000359042


    Article Type:

    Solutions to a Product Problem



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