Upon logout, Smart IT goes to /ux/atssologout.html which does not exist

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy with Smart IT


    APPLIES TO:

    Remedy with Smart IT



    PROBLEM:

    We have integrated Smart IT with Remedy SSO however when logging out, user is redirected to the page /ux/atssologout.html which is not present.

    How can we fix this?

    Smart IT 1.5.01


    CAUSE:

    Incorrect/incomplete configuration


    SOLUTION:

    Follow below steps to configure Smart IT relevant Logout URL into your RSSO:
    ----------------------
    1.    Login into your RSSO Admin console. For instance, http://<servername>:8080/rsso/admin/#/
    2.    Under "Realms" section, Edit the entry for *.
    3.    In the field "After Logout URL" provide the URL of your Smart IT. For instance, http://<servername>:9000/ux/smart-it/
    4.    Save the change & test the issue.
    ----------------------

    In case above information does not help, you need to ensure that other configuration documented below is correct (Point no. 5):
    --------
    https://docs.bmc.com/docs/display/public/ars9000/Manually+integrating+BMC+Remedy+Single+Sign-On+with+BMC+Remedy+applications#ManuallyintegratingBMCRemedySingleSign-OnwithBMCRemedyapplications-ConfigureSmartIT/MyIT
    --------

    So you need to ensure that "rsso-agent.properties" file has below configured:
              logout-urls=/atssologout.html
     


    Article Number:

    000144686


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles