Direct URL to REQ does not work in DigitalWorkPlace (MyIT)

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    PRODUCT:

    MyIT Digital Workplace



    PROBLEM:

    We are creating a URL to directly see the content of a REQ.
    We have tested it as below and see challenges it does not display the details of te request.

    We are introducing a URL like this:
    https://servername:port/ux/myitapp/#/profile?activityTab=requests&sbRequestId=REQ000000666502

    We are using the Request Number to pass into the URL


    SOLUTION:

    Passing the Request ID will not work.
    You will need to Pass the Instance ID of the request.

    Here is what you need to do,

    >> Open the Reqeust in SRM:Request form and run a report to find the InstanceId of this request.
    >> Once InstanceId is found pass that instance ID in the URL example like below,

    till version 18.11 -
    http://servername:9000/ux/myitapp/#/profile?activityTab=requests&requestId=SRGAA5V0FH33KAPHUNLFPGYA9QUTZN

    from version 1902 onward -

    https://mydwpserver.company.com/dwp/app/#/events/details?resourceId=SRGA49C8EC2GCAPNMZP5PMPSQR8PPW&resourceType=SERVICE_REQUEST

    where in above URLs, InstanceId of the request is SRGAA5V0FH33KAPHUNLFPGYA9QUTZN and resourceID (instanceId) is SRGA49C8EC2GCAPNMZP5PMPSQR8PPW resp.

    NOTE: Please do not get confused with SRDInstaceID and InstanceID we need the InstanceID and not the SRDInstaceID.


    Article Number:

    000152725


    Article Type:

    Solutions to a Product Problem



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