Where is the information on Ratings stored for the Service Catalog Offerings?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Digital Workplace Advanced


    COMPONENT:

    MyIT Service Broker


    APPLIES TO:

    Digital WorkPlace Catalog any version



    QUESTION:

    We are currently considering enabling Service Offering Ratings within our Production Digital Workplace environment. Where is the information on Ratings stored for the Service Catalog Offerings?


    ANSWER:

    The fields that can be used for rating information from the form mentioned below are:

    RatingAverage(420003302) : 0.80  (This value is an average of all the rating scores. Scores available are 0-5 and they increment in .20 increments from 0-1.00)

    RatingCount(420003301) : 2 (This is the total number of reviews for the Service)

    Another form with data about Service Ratings:

    myit-sb:ServiceRating - This form will contain the individual rating records for each specific rating given to any service

    Comments are stored in myit-sb:ServiceReview in field 'Content'

     


    Article Number:

    000154615


    Article Type:

    FAQ/Procedural



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