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BMC Digital Workplace Advanced
MyIT Service Broker
Digital WorkPlace Catalog any version
We are currently considering enabling Service Offering Ratings within our Production Digital Workplace environment. Where is the information on Ratings stored for the Service Catalog Offerings?
The fields that can be used for rating information from the form mentioned below are:
RatingAverage(420003302) : 0.80 (This value is an average of all the rating scores. Scores available are 0-5 and they increment in .20 increments from 0-1.00)
RatingCount(420003301) : 2 (This is the total number of reviews for the Service)
Another form with data about Service Ratings:
myit-sb:ServiceRating - This form will contain the individual rating records for each specific rating given to any service
Comments are stored in myit-sb:ServiceReview in field 'Content'