This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
While trying to start the Email Monitor in Track-It through the GUI you might see the following error in the Windows Event Logs.
If the event originated on another computer, the display information had to be saved with the event.
In order to remedy this issue you will have to take the following steps:
2. Stop World Wide Web
3. Stop Track-It Mail Processor and Job Processor services
4. Select the dbo.NAMSYSSERVER table.
5. Clear the NAMSYSSERVERS table (delete from NAMSYSSERVERS)
6. Start Services.