Default Company gets auto populated in Company field after 9.1.04 patch 002 upgrade

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    PRODUCT:

    Remedy IT Service Management Suite


    COMPONENT:

    Remedy Service Desk Application



    PROBLEM:

    Company Value is getting populated for New incident even if Tenancy Mode is set to Multi Tenancy in the  System Configuration Settings - System Settings


    CAUSE:

    This is due to the introduction of the new filter "HPD:SHR:DefaultCompany_008_CheckUnrestrictedAccess"


    SOLUTION:

    Workaround:

    Open the following Active link from the developer studio. 
    SHR:SHR:DefaultCompany_010_1000000001Company
    SHR:SHR:DefaultCompany_011_1000000082Company

    Remove the form HPD:Help Desk from the Associated forms followed by Midtier cache flush.


    Article Number:

    000151319


    Article Type:

    Solutions to a Product Problem



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