How to configure archiving for AR server 9.X

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    Remedy AR System Server




    How can I configure archiving on a form?
    How to enable archiving from HPD:Help Desk form



    In Ar server 9.x there are two ways to configure archiving


    Option 1

    1.- Enter to developer studio in Base Development mode 

    User-added image

    2.-Open the form that is going to be enable to archiving, in this case is Help Desk Form 

    User-added image

    3.-Go to the tap Definitions and move to Archive options 

    User-added image

    4.-Configure the archive option for that form check the status enable, Qualification and the archive description, the qualification can be modified as needed. 

    User-added image

    Option 2

    Enable the archive Policy in the AR System Archive Manager Console 

    User-added image

    Note: These procedures can be use to enable archiving for any form you want you only need to specify the form in the configuration for example AR System Email Messages 


    Article Number:


    Article Type:


      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles