How to configure archiving for AR server 9.X

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Remedy AR System Server


    APPLIES TO:

    9.X



    QUESTION:

    How can I configure archiving on a form?
    How to enable archiving from HPD:Help Desk form


    ANSWER:

     

    In Ar server 9.x there are two ways to configure archiving

      

    Option 1

    1.- Enter to developer studio in Base Development mode 

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    2.-Open the form that is going to be enable to archiving, in this case is Help Desk Form 

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    3.-Go to the tap Definitions and move to Archive options 

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    4.-Configure the archive option for that form check the status enable, Qualification and the archive description, the qualification can be modified as needed. 

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    Option 2

      
    Enable the archive Policy in the AR System Archive Manager Console 

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    Note: These procedures can be use to enable archiving for any form you want you only need to specify the form in the configuration for example AR System Email Messages 
      

     


    Article Number:

    000237765


    Article Type:

    FAQ/Procedural



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