Unable to login to the WebConsole portal for the Remote control in  BCM 12.6. The Web service module is not responding

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Client Management


    COMPONENT:

    BMC Client Management


    APPLIES TO:

    BMC Client Management 12.6 and higher versions



    PROBLEM:

    Unable to login to the Web Console. Shows following error message :

    User-added image


    CAUSE:

    Configuration


    SOLUTION:

    First point to verify is that Web Service module is loaded on the device you have set to be the Web Service Server, by default this is Master device :

    User-added image
    User-added image

    Then have a look to the "Trusted Address" parameter under Global settings>>External Integration>>Web service Configuration.

    User-added image

    This field is empty by default, but if you have added at least one IP Address, then your Web Service Server only accept connection from IP(s) set in this field.
    As a consequence u have either to keep this field empty or to set all IP Addresses your Web Service Server must accept connection from.

    Once you have modified the
    "Trusted Address" value, you may have to empty you browser cache and reconnect your Web Console onto http://<Your Master IP>:1611/webconsole


    Article Number:

    000141451


    Article Type:

    Solutions to a Product Problem



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