Remedy - Server - Unable to modify default Height & Width layout coordinates for a panel on out of box Forms

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy 9.x



    PROBLEM:

    Unable to modify default Height & Width layout coordinates for a panel on out of box Forms.

    STEPS TO REPRODUCE: E.g. AST:ComputerSystem out of box form.

      
       
    • Open AST:ComputerSystem Form in Developer Studio 9.1.04 in Best Practice Mode.
    •  
    • Select the Panel Section > Right Click on > Add New Panel.
    •  
    • Once the Panel is added > Double Click on the Panel to View Properties.     
           
      • ACTUAL RESULTS:       
               
        • We cannot Edit Display Property Value
        •      
        • Not able to create Overlay over the Panel
        •      
        • Note the Width & Height value
        •     
      •   
    •  
    • Now > Save the Form > Close the Form & Open it again.
    •  
    • Now we see 2 boxes inside this Panel we created.
    •  
    • The one inside the Main Panel > select the box & we can see the Height & Width is changed from the original value to a lower value.     
           
      • ACTUAL RESULTS:       
               
        • Again, we cannot edit this section to increase the Height or Width
        •      
        • Cannot create overly over the panel
        •      
        • We can edit the main outside box of the panel but that will not help to increase the inside panel height or width.
        •     
      •   

     


    SOLUTION:

    This is AS-Designed Behavior. We cannot modify out of box panel layout.
    The behavior works if we are creating Panels in New Custom Form. We can increase the Panel Size as big as we want.
    An Idea was submitted for the feature:
    https://communities.bmc.com/ideas/18517


    Article Number:

    000153830


    Article Type:

    Solutions to a Product Problem



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