(ARERR 317) Error - Duplicate form name : [AR System Email Messages Archive, AR System Email Messages]

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    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    Remedy V9.1.x



    PROBLEM:

    (ARERR 317) Error - Duplicate form name : [AR System Email Messages Archive, AR System Email Messages] after setting 'delete from source' as archive type
    ARERR 317 is slightly confusing , in the aspect of AR system forms it is not indicating the form name is duplicate but  the system has identified 2 systems (core key forms) forms with similar content.
    - Specifically to this situation the email engine log shows 317 errors for incoming mails,other symptoms are ARERR 317 when trying to add attachments to INC's or WO's . 
    This is caused in v 9.1.xx when 'Archive type' in form definition was changed from  'copy to archive delete from source'  to 'delete from source' 
    - When this change is made using devstudio the 'AR System Email Messages Archive' form changes form type from an 'archive' to a 'regular' form, once ARServer is restarted you will see ARERR 317 errors.


    CAUSE:

    This happens in v 9.x.xx when 'Archive type' in form definition is changed from  'copy to archive delete from source'  to 'delete from source' 


    SOLUTION:

    if you change 'Archive type' from 'Copy to Archive and Delete from Source' to 'Delete from source' then the previously associated Archive form needs to be deleted from Dev Studio

    e.g. Delete AR System Email Messages Archive form

    This problem is reproducible in 19.08 as well so it is considered as defect and it is going to fix in future release. 

    Defect ID # SW00560927. 
     


    Article Number:

    000153114


    Article Type:

    Solutions to a Product Problem



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