Information on How to Setup DKIM Keys for Salesforce / Remedyforce

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    QUESTION:

    Information on How to Setup DKIM Keys for Salesforce / Remedyforce


    ANSWER:

     

      There are two parts to creating the DKIM Keys:
      
      Salesforce Configuration
      
      Customer must Register the key with a DNS Authority.
      
        
      
      How to Create DKIM Keys in Salesforce:
       https://help.salesforce.com/articleView?id=emailadmin_create_secure_dkim.htm&type=5   
     
      Reference Links for Information Purposes Only:
      
      Link that lists the DNS Authorities (Step 2): https://www.mailjet.com/blog/news/setting-up-dkim-step-by-step-a7d0a0ec-c4aa-4b5b-aeb5-a06361aa2e51
    Link with Tool to Verify if DNS Update has been Made Step 3 of this link: https://wordtothewise.com/2015/04/salesforce-and-dkim/

     


    Article Number:

    000162099


    Article Type:

    FAQ/Procedural



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