The publishing server is not starting properly. The psstat returns "Connection initialization timeout expired. Please verify if the Publishing Server and JBoss jms service are up and running."

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    PRODUCT:

    TrueSight Infrastructure Management


    COMPONENT:

    TSIM Integration with CMDB and Publishing Server



    PROBLEM:

    The publishing server is not starting properly. The psstat returns "Connection initialization timeout expired. Please verify if the Publishing Server and JBoss jms service are up and running."

    The pserver.trace contains following messages:

    2018-11-21 09:10:34,760  WARN [main] (DirectPublishEnvLogMgr.java:208) - DirectPublishEnv invalid encoding: 1
    ....
    2018-11-21 09:10:34,788  WARN [main] (DirectPublishEnvLogMgr.java:209) - DirectPublishEnv invalid encoding: [Ljava.lang.StackTraceElement;@2038ae61
    ....
    2018-11-21 09:10:34,792 ERROR [main] (PS_ThreadExceptionHandler.java:12) - Thread - main terminated abruptly.
    java.lang.NullPointerException
        at com.bmc.sms.ps.log.DirectPublishEnvLogMgr.getEnvs(DirectPublishEnvLogMgr.java:130)
        at com.bmc.sms.ps.log.DirectPublishEnvLogMgr.<init>(DirectPublishEnvLogMgr.java:44)
        at com.bmc.sms.ps.env.EnvMgr.initOriginDirectPublish(EnvMgr.java:310)
        at com.bmc.sms.ps.PublishingServer.<init>(PublishingServer.java:494)
        at com.bmc.sms.ps.PublishingServer.init(PublishingServer.java:535)
        at com.bmc.sms.ps.CliPServer.main(CliPServer.java:277)


    CAUSE:

    Problem with direct publish environment


    SOLUTION:

    Disable the direct publish environment by adding following line to the pserver.conf (default location pw\server\etc\pserver.conf) :

    DirectPublishOrigin=F

    then restart the pserver with command 'pw p r pserver'.


    Article Number:

    000161956


    Article Type:

    Solutions to a Product Problem



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