Remedy - Server - ERROR (317): Duplicate form name; [AR System Email Messages, AR System Email Messages Archive]

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server v.9.1.x



    PROBLEM:

    Notifications about Ticket assignment, approval, Email System function, etcare not being received and in the Filter log the following error is displayed:
    ....................
    ERROR (317): Duplicate form name; [AR System Email Messages, AR System Email Messages Archive]
    com.bmc.arsys.domain.etc.ARException: ERROR (317): Duplicate form name; [AR System Email Messages, AR System Email Messages Archive]
    at com.bmc.arsys.server.domain.service.impl.SystemFormServiceImpl.getFormName_aroundBody24(SystemFormServiceImpl.java:903) ~[bundlefile:9.0.01-SNAPSHOT]
    ....................


     


    CAUSE:

    Defect: SW00546595


    SOLUTION:

    This behavior is identified as defect:
    ...........
    SW00546595 - AR System Email Messages to enable archiving by only using "delete from source" causes ERROR (317): Duplicate form name; [AR System Email Messages, AR System Email Messages Archive]
    ...........

    addressed in v.18.05 as documented here:
    Remedy - ARS 18.05 Corrected and Known issues/defects (AR System Suite)

    Workaround:
    1- Delete the AR System Email Message Archive schema.
    or
    1- Open form AR System Email Message via Developer Studio.
    2- Go to Archive setting tab.
    3- Change Archive Type from Delete from Source to Copy to Archive and Delete from Source.
    4- Save the change.


    Article Number:

    000161756


    Article Type:

    Solutions to a Product Problem



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