Do special characters work in Incident Templates with smart recorder?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy with Smart IT


    COMPONENT:

    Remedy with Smart IT



    QUESTION:

    Do special characters work in incident templates when using smart recorder for smart IT?


    ANSWER:

    Here is a list of special characters that were tested on 12 different templates and all 12 worked correctly in Smart IT 2.0

    "doublequotes"
    (Brackets)
    Amper & sand
    *Asterisk
    Dollar$
    Exclamat!ion
    Hasht#ag
    Lessthan <
    Percentage%
    Plus+
    >Greaterthan
    [openclosebracket]

    User-added image


    Article Number:

    000161858


    Article Type:

    FAQ/Procedural



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