Remedy - Server - AR Server Install failed with the error:"[RIKERROR] Exception from RIKJ command Definition import failed, code 2 , filename - /opt/app/BMCRemedy/ARSystem/installforms/en/ARSystemServerGroupAdministration.def"

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server v.18.05



    DETAILS:

    AR Server upgrade from v.9.1.x to v.18.05 keeps failing.
    The errors indicate a detection of being a fresh install but in fact it is an upgrade.

    Error observed in the installation log:
    ................
    [RIKERROR] Exception from RIKJ command Definition import failed, code 2 , filename - /opt/app/BMCRemedy/ARSystem/installforms/en/ARSystemServerGroupAdministration.def"
    ................


    Article Number:

    000160191


    Article Type:

    Product/Service Description



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