Remedy - Server - Get Server Statistics (GSS) API call not showing correct thread information on 1805

Version 2
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server v.18.05



    PROBLEM:

    When a Java API used to get the current thread numbers, the outcome is not showing the correct results. 
    All the RPC queues are showing more than the Max threads configured in the AR Server noticing the usage of Constants.AR_SERVER_STAT_NUM_THREADS while connecting on the specific RPC ID.

    For the RPC socket 390622 for example there are set as maximum 6 thread, however the API is showing it as 71 which is not correct.

    See below using driver command.
    ...................................
    Command: log
    Control record:
       Authentication string () :
       User name () : testuser
       Password () : testuser
       Locale[.charSet] () :
       Time zone () :
       Server () : localhost

    Command: ssp
    SET SERVER PORT
    The port number of server (0): 0
    Using private socket? (0): 390622

       ARSetServerPort  results
    ReturnCode:  OK
    Status List : 0 items

    Command: gss
    GET SERVER STATISTICS
       Number of server info operations (0): 1
       Operation (1-76) (1): 63

       ARGetServerStatistics  results
    ReturnCode:  OK
    Server Info List : 1 items
       Server Info Struct:  NUMBER OF THREADS IN QUEUE
         
    Value:  (ulong)   71
    Status List : 0 items
    ...................................

     


    CAUSE:

    Defect: SW00552837


    SOLUTION:

    This behavior is reported as a defect:
    ...................
    SW00552837 - Queues are showing more than the Max threads configured while running Server statistics API on 1805 
    ...................

    And it is addressed on a future release (planned for v.19.02)


    Article Number:

    000161432


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles