TSCO Investigate study in TSPS shows systems, but creating the study gives error BCO_PS_ERR104

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    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    TSCO 11.x / TSPS



    PROBLEM:

    Investigate study in TSPS shows systems, but creating the study gives a 403 forbidden error.  Study cannot be created.

    403 Forbidden error

    Confirmed that the roles and access groups in TSCO are set up properly (Capacity Administrator role or Capacity Planner, access groups set to *all*).


    CAUSE:

    TSCO is configured in TSPS using the wrong port.


    SOLUTION:

    Following kind of warning can be found in the coRest.log:

    WARN  03/22 13:43:15.896 [https-xxx-xxx-8043-exec-2] coRest General exception while processing request: [POST HTTPS://<hostname>.com:8443/dh-services/agent-data/v1/collection-groups returned 403 and response: 403-FORBIDDEN]

    The default port when connecting the TSCO component is 8280. In this example, it is shown as 8443, which is used to access the Web GUI.

    8280

    Change this port within TSCO to 8280, which should allow for the creation of the Investigate Study.


    Article Number:

    000151200


    Article Type:

    Solutions to a Product Problem



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