BMC Helix Digital Workplace 19.05 Release Calendar

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    On this page you can find relevant details and the calendar for upgrades and maintenance being performed for BMC Helix Digital Workplace customers.  Please note this calendar is only for subscribers who are on BMC Helix containerized deployments.  Subscribers would have received an email from BMC assigning a specific timeslot listed in the table below for the respective region.  Please refer to that email for your specific timeslot.

     

    For information about what's new in a release or patch, follow the BMC Helix Communities space or review the BMC Helix Subscriber Release Notes page.

     

    Maintenance Release Calendar by Data Center:

    North America: Chicago Updates

    Environment:
    CHI Pre-Production (Dev and QA)CHI Production
    Maintenance Details:

    Apply 19.05 to the following:

    BMC Helix Digital Workplace

    Dates and Times:

    CHI1: June 8, 11.30 AM to 1.00 PM UTC

    CHI2: June 8, 4.30 AM to 6.00 AM UTC

    CHI3:

    CHI4: June 8, 4.30 AM to 6.00 AM UTC

    CHI5:

    CHI6:

    CHI7: June 9, 9.30 AM to 11.00 AM UTC

    CHI8: June 9, 9.30 AM to 11.00 AM UTC

    CHI9: June 9, 5.00 AM to 6.30 AM UTC

    CHI10: June 10, 4.30 AM to 6.00 AM UTC

    CHI11: June 10, 6.00 AM to 7.30 AM UTC

    CHI12:

    CHI13: June 10, 10.0 AM to 11.30 AM UTC

    CHI14:June 10, 11.30 AM to 1.00 PM UTC

    CHI15: June 9, 11.30 AM to 1.00 PM UTC

    CHI 16:

    CHI1: June 15, 7.00 AM to 8.30 AM UTC

    CHI2: June 15, 4.00 AM to 5.30 AM UTC

    CHI3:

    CHI4: June 15, 8.30 AM to 10.00 AM UTC

    CHI5:

    CHI6:

    CHI7: June 16, 9.30 AM to 11.00 AM UTC

    CHI8: June 16, 9.30 AM to 11.00 AM UTC

    CHI9: June 16, 5.00 AM to 6.30 AM UTC

    CHI10: June 17, 4.30 AM to 6.00 AM UTC

    CHI11: June 17, 6.00 AM to 7.30 AM UTC

    CHI12:

    CHI13: June17, 10.00 AM to 11.30 AM UTC

    CHI14: June17, 11.30 AM to 1.00 PM UTC

    CHI15: June 16, 11.30 AM to 1.00 PM UTC

    CHI 16:

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

     

    North America: Amazon Oregon Updates

    Environment:
    OR Pre-Production (Dev and QA)OR Production
    Maintenance Details:

    Apply 19.05 to the following:

    BMC Helix Digital Workplace

    Dates and Times:

    OR1: June 11, 10.00 AM to 11.30 AM UTC

    OR1: June 18, 7.00 AM to 8.30 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

    EMEA/UK: Amsterdam Updates

    Environment:
    AMS Pre-Production (Dev and QA)AMS Production
    Maintenance Details:

    Apply 19.05 to the following:

    BMC Helix Digital Workplace

    Dates and Times:

    AMS1: June 8, 9.00 AM to 10.30 AM UTC

    AMS2: June 8, 5.00 AM to 6.30 AM UTC

    AMS3: June 8, 1.00 PM to 2.30 PM UTC

    AMS4: June 8, 4.00 AM to 5.30 AM UTC

    AMS5: June 8, 6.00 AM to 7.30 AM UTC

    AMS6:

    AMS7: June 10, 9.30 AM to 11.00 AM UTC

    AMS8: Apr 8,

    AMS9: June 10, 4.30 AM to 6.00 AM UTC

    AMS10: June 10, 9.00 AM to 10.30 AM UTC

    AMS11: June 10, 9.00 AM to 10.30 AM UTC

    AMS12: June 9, 6.30 AM to 08.00 AM UTC

    AMS13: June 9, 8.30 AM to 10.00 AM UTC

    AMS14: June 10, 10.00 AM to 11.30 AM UTC

    AMS15: June 10, 11.30 AM to 1.00 PM UTC

    AMS16: June 9, 6.30 AM to 8.00 AM UTC

    AMS 17: June 9, 8.00 AM to 9.30 AM UTC

    AMS 18: June 11, 9.30 AM to 11.00 AM UTC

    AMS 19: June 10, 11.00 AM to 12.30 PM UTC

    AMS 20:June 9, 9.30 AM to 10.00 AM UTC

    AMS 21:June 11, 9.30 AM to 11.00 AM UTC

    AMS 22:June 11, 9.00 AM to 10.30 AM UTC

    AMS1: June 15, 6.00 AM to 7.30 AM UTC

    AMS2: June 15, 6.00 AM to 7.30 AM UTC

    AMS3: June 15, 1.00 PM to 2.30 PM UTC

    AMS4: June 15, 4.00 AM to 5.30 AM UTC

    AMS5: June 11, 8.00 AM to 9.30 AM UTC

    AMS6:

    AMS7: June 17, 9.30 AM to 11.00 AM UTC

    AMS8: Apr 14,

    AMS9: June 17, 4.30 AM to 6.00 AM UTC

    AMS10: June 17, 6.00 AM to 7.30 AM UTC

    AMS11: June 17, 6.00 AM to 7.30 AM UTC

    AMS12: June 16, 6.30 AM to 8.00 AM UTC

    AMS13: June 16, 8.30 AM to 10.00 AM UTC

    AMS14: June 17, 5.30 AM to 7.00 AM UTC

    AMS15: June 17, 7.00 AM to 8.30 AM UTC

    AMS16: June 16, 6.00 AM to 7.30 AM UTC

    AMS 17: June 16, 7.30 AM to 9.00 AM UTC

    AMS 18: June 18, 9.00 AM to 10.30 AM UTC

    AMS 19: June 17, 9.30 AM to 11.00 AM UTC

    AMS 20:June 16, 9.30 AM to 11.00 AM UTC

    AMS 21:June 19, 9.30 AM to 11.00 AM UTC

    AMS 21:June 15, 6.00 AM to 7.30 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

    EMEA/UK: London Updates

    Environment:
    UK Pre-Production (Dev and QA)UK Production
    Maintenance Details:

    Apply 19.05 to the following:

    BMC Helix Digital Workplace

    Dates and Times:

    UK1: June 11, 7.00 AM to 8.30 AM UTC

    UK2: June 11, 9.00 AM to 10.30 AM UTC

    UK3: June 8, 12.30 PM to 2.00 PM UTC

    UK1: June 19, 7.00 AM to 8.30 AM UTC

    UK2: June 19, 9.00 AM to 10.30 AM UTC

    UK3: June 19, 10.00 AM to 11.30 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

     

     

    APAC: Sydney Updates

    Environment:
    SYD Pre-Production (Tailoring and QA)SYD Production
    Dates and Times:

    SYD1: June 11, 5.00 AM to 6.30 AM UTC

    SYD2: June 11, 6.30 AM to 8.00 AM UTC

    SYD1: June 19, 5.00 AM to 6.30 AM UTC

    SYD2: June 19, 6.30 AM to 8.00 AM UTC

    Duration / Impact:

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours

    Total Duration: 1.5 Hours

    User Disruption Impact: 1.5 Hours