NOE QRD Timeout Error when publishing a job in TrueSight.

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    PRODUCT:

    BMC Atrium Core - CMDB


    COMPONENT:

    BMC Atrium Core



    PROBLEM:

    Publish in Truesight failing with error as below 
    "NOE QRD timed out when retrieving data from Atrium CMDB. Probable Action: Verify the NOE timeout configuration setting, and increase to fit the query." 

    They tried increasing the heap size (of the CMDB shared java plugin) to 1GB and 2GB but still see the error.


    CAUSE:

    Logs showed that the following error was the actual cause of the issue: 2018-09-21 06:36:06,980 ERROR [pool-1257-thread-1] com.bmc.noe.plugin.NOEQueryWorkerThread (?:?) - processor.process failed : ERROR (8703): Bad attachment size; Query Result


    SOLUTION:

    Customer set the ARServer the max attachment size also to '0' which resolved the issue.
     


    Article Number:

    000160492


    Article Type:

    Solutions to a Product Problem



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