Atrium Core CMDB - Getting ARERR [9428] while opening Configuration Manager Dashboard (New CMDB UI) on 9.1.04 or 18.x

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    BMC Atrium Core - CMDB


    Atrium CMDB 9.1.04 & 18.x, 19.x


    Open Configuration Manager Dashboard from Homepage Flyout through LB URL, It gives below error message :

    ARERR [9428] Please run the report again

    User-added image


    New CMDB UI was not configured to run it through LB URL



    Open configuration from here :

    Click on Home Page Flyout menu – AR System Administration Console – System – General – Centralized Configuration – com.bmc.arsys.server.shared – shared


    Make sure that Jetty Port is correct. The out-of-box value is 8008. If you have modified the Jetty port, please reflect in Jetty Port parameter here.


    Redirect-URL parameter will typically have following values :


    cmdb.<ARServer>:http://<ARServer>:<Jetty Port>/cmdb/index.html;

    If there are 2 servers in server group, ARServer1 and ARServer2 , with AR load balancer as remedy.bmc Redirect-URL parameter will need to change as follows



    Please go through the below blog if you wanted to know more about new CMDB UI :


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