Getting ARERR [9428] while opening Configuration Manager Dashboard (New CMDB UI) on 9.1.04 or 18.x

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Atrium Core - CMDB


    APPLIES TO:

    Atrium CMDB 9.1.04 & 18.x



    PROBLEM:

    Open Configuration Manager Dashboard from Homepage Flyout through LB URL, It gives below error message :

    ARERR [9428] Please run the report again

    User-added image


    CAUSE:

    New CMDB UI was not configured to run it through LB URL


    SOLUTION:

     

    Open configuration from here :

    Click on Home Page Flyout menu – AR System Administration Console – System – General – Centralized Configuration – com.bmc.arsys.server.shared – shared

      

    Make sure that Jetty Port is correct. The out-of-box value is 8008. If you have modified the Jetty port, please reflect in Jetty Port parameter here.

      

    Redirect-URL parameter will typically have following values :

      

    cmdb.<ARServer>:http://<ARServer>:<Jetty Port>/cmdb/index.html;

    If there are 2 servers in server group, ARServer1 and ARServer2 , with AR load balancer as remedy.bmc Redirect-URL parameter will need to change as follows

      

    cmdb.<ARServer1>:http://remedy.bmc:port/cmdb/index.html;<ARServer2>:http://remedy.bmc:port/cmdb/index.html;


    Please go through the below blog if you wanted to know more about new CMDB UI :
    https://communities.bmc.com/community/bmcdn/bmc_it_service_support/cmdb/blog/2018/04/03/everything-that-you-need-to-know-about-accessing-new-cmdb-ui

     


    Article Number:

    000160337


    Article Type:

    Solutions to a Product Problem



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