TrueSight Server Automation (TSSA): Windows PAJ (Patch Analysis Job) against windows Evaluation Edition software reported no missing or installed patches

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    PRODUCT:

    BladeLogic Server Automation Suite


    COMPONENT:

    BladeLogic Server Automation


    APPLIES TO:

    BMC Server Automation 8.x.xx TrueSight Server Automation 8.9.xx



    PROBLEM:

    Created a patch catalog for Windows server 2016 and ran patch analysis job against a Windows 2016 Evaluation Edition Server which completed successfully with a warning showing no missing or installed patches, which is not correct as we know the system is missing patches.

    In the Job Run log we see:

    <job log> Warning 15/03/2017 8:55:07 PM No mappings were found for the selected product [WINDOWS SERVER 2016 STANDARD EVALUATION] for category [Microsoft Windows Server 2016] in Shavlik Patch metadata
      
      

     


    CAUSE:

    evaluation edition not supported


    SOLUTION:

    As per Ivanti support, any of the Windows Evaluation Edition softwares are not supported by Ivanti/Shavlik. 

    https://forums.ivanti.com/s/article/Unable-to-Scan-Evaluation-Versions-of-Windows

     


    Article Number:

    000259459


    Article Type:

    Solutions to a Product Problem



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