This video is a more in-depth description of the Self-Service module in BMC's ServiceDesk on Force.com. NOTE: This is currently a video that references a previous naming convention to our product, before we removed the "Express" from the official name. All screenshots and references are being updated for subsequent video references. For more information on BMC ServiceDesk on Force.com, or to get a FREE TRIAL, visit www.bmc.com/force!
SDoF - Self Service Help Desk.pdf (12.2 MB)