Remedy - D2P- Getting error "ImportPackage failure FileNotFoundException with package" trying to deploy a D2P Hotfix

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Server


    APPLIES TO:

    Remedy AR System Server D2P Hotfixes



    PROBLEM:

     

    When trying to import a hotfix using the Deployment Management Console, the .zip file does not upload:

    The arjavaplugin.log shows the following:
    .............
    INFO [pool-22-thread-1] com.bmc.arsys.plugins.armigrate.ARMigrateContext (?:?) - <ARSYS.ARF.ARMIGRATE>ARMigratePlugin starting import operation.

    <Package Entry ID: SR_1805_20180919_CU_ALL.zip>
    ERROR [pool-22-thread-1] com.bmc.arsys.plugins.armigrate.ARMigrateContext (?:?) -
    <ARSYS.ARF.ARMIGRATE>ARMigratePlugin: ImportPackage failure FileNotFoundException with package: IDGD05W6AABZGAP5S4ONP4V5TMN3CD.
    /opt/bmc/ARSystem/db/BMC_DEPLOYMENT_PACKAGES/IDGD05W6AABZGAP5S4ONP4V5TMN3CD/_validateItems.md5 (No such file or directory)
    Cause: null<Package Entry ID: SR_1805_20180919_CU_ALL.zip>
    .............


    You may also see this error for the md5 file: (The system cannot find the file specified)

     


    CAUSE:

    The wrong file was uploaded.


    SOLUTION:

    The Hot Fixes are ZIP files which contain the D2P package inside which is the one to use and import.

    For example, a Hot Fix will be like this: SR_1805_20180904_CU_ALL.zip

    1- You need to decompress the ZIP file to get to the actual D2P Hot Fix package.

    2- Browse inside the decompressed ZIP file until you find the D2P package which will be a ZIP file too with its name starting by "D2P_etc.zip"

    Example, for the Hot Fix above: SR_1805_20180904_CU_ALL.zip

    - After decompressed it the D2P package is: D2P_arsARS_1805-S201809040900180904.zip
    - This "D2P_arsARS_1805-S201809040900180904.zip" is the file which needs to be imported in the Deployment console.
    - If you try to import SR_1805_20180904_CU_ALL.zip is when the issue will appear.


    Article Number:

    000329746


    Article Type:

    Solutions to a Product Problem



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