502 errors and slow response in BMC Communities

Version 4
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    What's happening?

     

    Recently BMC Communities has been responding slowly and sometimes displaying 502 errors for many of our members. We suspect this may be a lingering result of some memory issues at the VM level, and our engineers are actively looking into this.

     

    What's the plan?

     

    The maintenance activity on Oct 4th, 5 PM Pacific (downtime of approximately one hour) helped to reduce issues.

     

    Tues Oct 23rd, site begins to be slow again. Troubleshooting continues. This document will be updated with further information soon.

     

    if you encounter 502 errors or any performance issue on communities, feel free to reach out to us. Thank You!