TSCO AWS API Extractor ETL - Troubleshooting

Version 1
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    TrueSight Capacity Optimization 11.x



    PROBLEM:

    Configured the AWS API Extractor ETL, not able to see performance data or can only see a limited set of metrics


    SOLUTION:

     

    1. No performance metrics for the VMs

    In order to check that information, log into your AWS console (using same user in the ETL) and check on the problematic VM if data is collected. 
    If not, review your AWS configuration 
       
      User-added image
      

    2. Only a subset of metrics collected for VMs (no memory metrics)

    Referring to the official documentation   https://docs.bmc.com/docs/display/btco110/Entities%2C+lookup+information%2C+and+metrics+for+AWS+API+Extractor, by default, only these metrics are collected:  
       
    • CPU_UTIL
    •  
    • NET_IN_BYTE_RATE
    •  
    • NET_OUT_BYTE_RATE
    •  
    • NET_BYTE_RATE
    •  
    • DISK_READ_RATE
    •  
    • DISK_WRITE_RATE
    •  
    • DISK_TRANSFER_RATE
    •  
    • DISK_IO_READ_RATE
    •  
    • DISK_IO_WRITE_RATE
    •  
    • DISK_IO_RATE
    •  
    • GM_ON_NUM (Only for Autoscale)
    If other metrics are needed, including memory metrics, the execution of the scripts for Amazon EC2 instances is required. This update will allow the following other metrics to be collected:  
       
    • MEM_REAL_UTIL
    •  
    • MEM_REAL_USED
    •  
    • SWAP_SPACE_UTIL
    •  
    • SWAP_SPACE_USED     
    •  
    • BYFS_USED_SPACE_PCT     
    •  
    • BYFS_USED
    •  
    • BYFS_FREE
    •  
    • BYFS_SIZE
    •  
    • TOTAL_FS_USED  
    •  
    • TOTAL_FS_FREE      
    •  
    • TOTAL_FS_SIZE
    •  
    • TOTAL_FS_UTIL
      

    3. Only few metrics are collected for VMs (possible: no memory metrics)

      
      (a) Make sure cloudwatch agents are installed on the machines.  
    (b) Refer to official documentation: it is possible map and collect addional metrics if needed. 

     


    Article Number:

    000352749


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles