Remedyforce Monthly Newsletter - November 2018 Edition

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    In America, November is a month that we reflect on what we are thankful for.  Here, on the Remedyforce team, we are grateful for you, our customers.  Your feedback through forums like Communities, surveys, support and by way of meeting with your Business Relationship Manager on a regular cadence allows our group of highly skilled professionals, that work together across teams, to bring you a tailored ITSM solution.  Please keep your feedback coming, we are listening!  In this month's issue, to our Remedyforce customers that are currently in production, learn how to join our Winter 19 Early Access Program (EAP), follow one of our Remedyforce Communities top contributors, become familiar with our team member Gladys Garcia in the BRM corner, read about the November Salesforce Tech Update and much more.  Enjoy from the entire Remedyforce Organization!



    Members Spotlight

    Top Communities Contributor

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    This month we would like to highlight Anne Brock as a top contributor to the Remedyforce Community. We thank you for your contribution to the success of our customers and this community!


    BRM Corner

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    Gladys Garcia is a Staff Business Relationship Manager based in Tampa, Florida. Gladys is ITIL Certified and has over 25 years of customer service experience.  She manages a wide customer base and focuses on helping her customers gain the maximum value from their Remedyforce solution. She joined the team in 2013 and has seen tremendous evolution in the product.


    Gladys is a Tampa Native and very active in her community.  She and her husband are heavily involved in the Krewe of Mambi and their philinthropic projects that give back to the community.  Gladys values her friends and family, when you meet Gladys you automatically fall into one or both of those categories.  Gladys and her husband Cos have four beautiful daughters, two puppy babies and a gorgeous granddaughter that they can't get enough of.


    Things you need to know

    Product News

    Winter 19 EAP

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    We are pleased to announce that Phase 1 of the Remedyforce Winter 19 Early Access Program (EAP) is now open! 

    *This program is for current Remedyforce customers in production only.


    The Early Access Program lets you get exclusive access and insight into the upcoming Remedyforce Winter 19 release.


    To access the EAP, first you will need to sign the BMC Pre-Release Software License Agreement.  NOTE: If you signed the “BMC Pre-Release Software License Agreement” previously, you will need to re-sign the new agreement.  The agreement was updated on July 1st to reflect new language regarding GDPR, among other things, and BMC is requiring that all EAP participants sign the new agreement.  Please be aware that the “BMC Pre-Release Software License Agreement” is a click through agreement.


    Please be aware that when filling out the Agreement, to use the Company Name that was used on your Support Contract in order to cover all staff who may want to participate in the EAP.


    Pre-Release Agreements (SaaS)


    Once we have the agreement on file, you can then request access to the Winter 19 EAP group:


    Remedyforce Winter 19 Early Access Program


    As with our previous Early Access Programs, we will be offering customers the opportunity to preview a pre-release of Remedyforce Winter 19  in your own sandbox.  We anticipate this phase of the EAP to start mid to late November/early December.  If you’re interested in getting a Pre-Release of Winter 19 pushed to your sandbox, please send your name and email address to as we’ll be building our list and will notify you as we get closer to a more stable/testable pre-release.


    We look forward to working with you and getting your feedback!  If you have any questions on the release please contact your Business Relationship Manager.


    BMC Exchange


    BMC held it's BMC Exchange event in New York last month with great customer participation exploring the topics and trends powering the evolution of IT.  Highlights from the event include a joint session with Remedyforce Product Manager John Fulton and a Remedyforce customer. The session featured the value proposition of accelerating Digital Transformation with Remedyforce along with a Customer Story of how they used Remedyforce to start and deliver their Digital Transformation.  They fully leveraged the Remedyforce solution with multiple integrations to provide a world class service management experience to their organization and partners. If you are looking for ways to transform your business and want to learn more about how Remedyforce can help, please reach out to your Business Relationship Manager.

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    Recent Blogs

    Virginia Leandro takes us through the upcoming Instance Refreshes, Sandbox Migrations & Site Switches in the Salesforce Monthly Tech Update - November 2018


    Vote it up!

    Add ADVANCED Logic to the Suggested Owners section of Remedyforce




    Remedyforce Customer Education

    This document is designed to explore the Remedyforce Customer Education Path whether you are looking to become more familiar with the product or if your intention is to become Remedyforce Certified. From our Web Based Training series to to our Remedyforce Certification, there is a wealth of Remedyforce education to build your skills and set your organization up for success! Get all details:  BMC Helix Remedyforce Education

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    Remedyforce Support Videos

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    Remedyforce Support has put together a Youtube Channel that we encourage all of our customers to view and follow. It currently has 60 video (and growing) that cover such topics as Pentaho, to How to troubleshoot Remedyforce etc.. Please see the playlist for additional topics here: Remedyforce Channel

    Knowledge Articles

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    Articles from the BMC Knowledge Base: Explore articles from our support experts. Engage (like, bookmark, rate...) on them to let us know how we’re doing.

    We Are Listening

    Preparing December Newsletter

    This is your newsletter, let us know what BMC Helix Remedyforce topics you would like included, comment below!