Non-editable Actions are Editable When adding them via the Activity Feed in the Remedyforce Console

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    PROBLEM:

    Non-editable Actions are Editable When adding them via the Activity Feed in the Remedyforce Console


    CAUSE:

    This is working as designed.


    SOLUTION:

    The “Enable on Edit” checkbox is not applicable when adding actions from the Activity Feed.

    From the Details tab, the way “Add Action” works is – it inserts a record in the History object the moment you click on the Action menu item.  When using the Activity Feed, the record is not created when the menu is selected.  It’s the user’s choice if they want to add a note or keep it blank and just record the action log. Only when user clicks the “Add” button it creates the action, so there's no option to "edit."


    Article Number:

    000158862


    Article Type:

    Solutions to a Product Problem



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